ANDREA

ANDREA

  • APPLIED AI

  • BUSINESS STRATEGY

  • PRODUCT DESIGN

ESPINAL

ESPINAL

I design digital experience that turn complexity into growth.

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Tools I use…

Selected work

Real projects. Tough decisions. Business impact.

Real projects. Tough decisions. Business impact.

Real projects. Tough decisions. Business impact.

Three cases where design solved conversion, scale and AI challenges

— with real metrics.

Global Exchange — From bookings to ecommerce

End-to-end purchase flow design

End-to-end purchase flow design

End-to-end purchase flow design

Redesign of the foreign currency purchase experience, built as a scalable model for 30+ markets: 8.7x conversion and +380% organic users.

Redesign of the foreign currency purchase experience, built as a scalable model for 30+ markets: 8.7x conversion and +380% organic users.

UX Research & Analysis

UX/UI Product Design

Data-driven Product Decisions

Global Exchange — AI Chatbot

76% automated resolution - AI agent on WhatsApp

76% automated resolution - AI agent on WhatsApp

76% automated resolution - AI agent on WhatsApp

Design and rollout of an AI conversational agent that has handled 2,800+ real customer conversations, reducing the support team's workload.

Design and rollout of an AI conversational agent that has handled 2,800+ real customer conversations, reducing the support team's workload.

Conversational UX

AI Product Design

Data-driven Product Decisions

Winkle — Brand & Visual System

Redesigning the brand identity of a 3D filament manufacturer

Redesigning the brand identity of a 3D filament manufacturer

Redesigning the brand identity of a 3D filament manufacturer

Strategic rebranding and visual system design to strengthen Winkle's position as a leading brand in the international 3D printing filament market.

Strategic rebranding and visual system design to strengthen Winkle's position as a leading brand in the international 3D printing filament market.

Brand Strategy

Visual Identity

Design System

About me

From telling stories to building products that tell their own.

From telling stories to building products that tell their own.

From telling stories to building products that tell their own.

10+ years designing products that have to truly work: platforms that move money, flows built to scale across 30 markets, AI agents that answer real questions at 3 a.m.

Creative fuel: coffee & curiosity

Experiencia

Global Exchange

UX/UI Design Lead · 2022 — Present

B2C Fintech · Conversational AI · Growth & Conversion

Grupo Ecotisa

Graphic & UX/UI Designer → Head of Marketing & Design · 2017 — 2022

Publicis Groupe Colombia

Account Executive · 2012 — 2017

Design Principles

How I approach business and product problems

How I approach business and product problems

How I approach business and product problems

An approach grounded in understanding complex systems, listening to people, and designing clear, usable solutions with real impact on product and business.

01

Making sense of complexity

I turn complex systems, constraints and requirements into clear, usable solutions that people can easily understand and use.

02

Empathy before aesthetics

I start by understanding people, their context and the real decisions they face, before deciding how an interface should look or feel.

03

Design as collaboration

The best results come from teamwork. I align disciplines, share perspectives and build solutions with the whole team.

04

Designing for people

Interfaces are becoming conversations. I design experiences where AI handles the repetitive work and people focus on what matters.

Looking for someone who turns complexity into clarity?

I design products where AI and business meet.

Made with care — Powered by curiosity and coffee.

©Andrea Espinal 2026

  • APPLIED AI

  • BUSINESS STRATEGY

  • PRODUCT DESIGN

ANDREA

ESPINAL

I design digital experience that turn complexity into growth.